- Why do I need a Cush ‘n Shade?
- If you want to give your face extra protection from
the harmful and aging effects of ultra violet radiation then you
will want to recline under the 50+ UPF Cush’n Shade. Certified
rating from ARPANSA (Australian Radiation and Nuclear Safety
Agency)
- If you like to relax in the sun while you are tanning
and find it difficult to be comfortable and even sometimes develop a headache
when the sun is beaming down on your head and face then you will really
benefit from using Cush‘n Shade.
- If you like head and neck support while you are lying
down you will love the comfy cushion with Cush‘n Shade.
- If your hair is chemically treated (coloured or permed)
then you already know how the sun affects it, leaving it bleached, dry
and frizzy. Because the sun removes colour and dries locks, it can also
make hair look dull.
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- I have already got a Cush’n
Shade but would like to purchase a second
set of cushion and shade covers - is this possible?
- The cushion and shade covers (without the frames) will be available to purchase from our site shortly.
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- How do I fit a new cushion
and shade?
- All our cushion covers and shades fit neatly onto your frame by simply
opening the Velcro fastening and sliding the cushion cover or shade on or
off! Couldn’t be simpler!
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- What are the washing instructions?
- Slide the cushion and shade off the frame. Wash separately as per coloured cotton. See instruction label.
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- Can I bring my Cush’n Shade on a plane?
- Yes. Because the frame is made from ABS plastic passengers are allowed bring their Cush’n Shade onto the plane.
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- What is the difference between the original Cush’n Shade and the new ‘Fold & Roll’ Cush’n Shade?
-
The original Cush’n Shade arrives to the user fully assembled. It has a cushion filled with polystyrene beads and can also be used on any sun lounger. The user simply fills the strap with sand, keys or coins and simply hangs the strap over the edge of the lounger to keep in place. This is perfect for those living in sunny locations who do not travel with their Cush’n Shade.
The latest ‘Fold & Roll’ model arrives to the user in retail packaging and unassembled. When assembled, which only takes a minute, it can stay assembled for ever or disassembled if brought on a holidays or on a plane. It comes with an inflatable pillow and a stylish elastic strap which wraps round the back of any sun lounger keeping it firmly in place.
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- Where do you deliver to?
- Cush’ n Shade™ has distribution centres in the U.S and Europe.
These distribution centres service all our customers in North America, Europe and the rest of the world. Having two distribution centres enables us to provide the most
efficient delivery schedule to our customers at the most competitive postal
rate.
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- When will my goods arrive?
- If you order on Cush’n Shade™ before 12pm (Mon- Fri) we dispatch
that day.
| USA |
5 - 7 days |
FedEx |
| United Kingdom |
5 - 8 days |
Priority Post |
| EU Countries |
5 - 8 days |
Priority Post |
| Canada |
7 - 9 days |
Priority Post |
| Australia |
7 - 9 days |
Priority Post |
| Rest of the World |
8 - 10 days |
Priority Post |
P&P calculated in the online shop
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- Can I have my goods sent to a different
delivery address?
- Yes. We understand that many customers are at work during the day and
may like to take delivery there, or want to send their purchases as gifts,
so you can have items sent to a different delivery address, but we will
need your billing address as well. When you proceed to checkout you will
be given this option.
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- Is it safe to buy online at Cush’n
Shade™?
- Yes, it is. We realise that some customers are concerned about buying
on-line, so Cush’n Shade™ uses the most advanced software available
to encrypt your credit/debit card details (SSL - Secure Sockets Layer).
The details you enter are coded, making it unreadable to anyone but ourselves.
You will notice the Thawte Security Certificate on the bottom of your screen
when you enter our secure area.
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- Does Cush’n Shade have a
Privacy Policy?
- Yes, we do. We are committed to protecting your details. We will never
give, sell, transfer, or release your personal information, including name
or e-mail address, to any third party. We are committed to maintaining the
privacy of our customer's information.
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- Does Cush n Shade have a Return
Policy?
- If you are not 100% satisfied within 14 days of your purchase we will
exchange the merchandise or refund your money.
The customer must e-mail cushnshade.com, using the Contact Us email
form prior to returning any merchandise. We will not accept returned items
after 14 days of purchase.
Defective products must be returned in their original factory packing.
Make sure to include the shipping slip and Returns Authorisation Number
given by us. Returns are not accepted without a Return Authorisation Number.
We do ask that goods returned to us because of a change of heart be unused
and in perfect, re-saleable condition (including product packaging). All
shipping charges for returned or exchanged items are at the customer's expense.
Returns must be shipped prepaid to the address on our ‘contact us’ page.
Items received ‘payment on delivery’ will be refused. Your account
will be credited when the returned merchandise has been received by Cush’n
Shade. We advise that you return things to us using a recorded delivery
for your own protection, as we are unable to take responsibility for any
items lost in transit.
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- What should I do if the goods arrive
damaged?
- In the unlikely event you receive a damaged product you must report this
to us within two days of receiving your delivery.
It is the customer's responsibility to contact cushnshade.com within
two days via e-mail using our Contact Us email Form for approval. The order
number and a brief detailed summary of the problem are required in the e-mail.
The customer will be subsequently contacted. Returned damaged merchandise,
which has not been reported within the two days of delivery, will be refused.
We will gladly replace the damaged merchandise or offer a refund.
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